By accessing and using www.lovepunch.co.za and/or purchasing “Goods” from us, you (“The User”) engage in our “Service” and agree to be bound by the Terms and Conditions (“Terms”, “Terms and Conditions”) set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of Love Punch (“Love Punch”, “www.lovepunch.co.za”, “the Service”, “us”, “we”, “our”) unless Content is used strictly as stated under our “Social Media & Copyright Policy” below.
Please read these Terms and Conditions carefully before using the www.lovepunch.co.za website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If the User orders Goods in stages, without prior notice, Love Punch cannot guarantee continuity of design.
Every effort is made by Love Punch to ensure that the colours represented on the website are as close as possible to those of the actual product you will receive. Please note that because all monitors and screens display colour differently and may not accurately represent how your order will print – no refunds will be made due to the colours not being as expected.
We have attempted to give explanations and sample examples of the services provided as clearly as possible to you on the website but we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Any products we may provide to you are for personal use only.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
DELIVERY OF GOODS PURCHASED FROM THE ONLINE SHOP
- Love Punch currently offers 2 (two) methods of delivery of Goods to you. You may elect delivery via courier; or self-collection.
- Please see details of our delivery and shipping terms and conditions in our FAQ’s: ‘What are my Shipping options?’, which are incorporated by reference.
- Where it accepts your order, Love Punch will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days from receipt of your signed approval of your finalized digital proof. We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
- Whilst Love Punch does take every care to ensure your goods will reach you in a satisfactory condition we cannot be held responsible for the parcel carrier’s actions. If your items are damaged in transit please contact us as we may be able to claim from the insurance paid on each parcel.
- Love Punch’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order.
RETURNS & REFUNDS
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
CUSTOMER APPROVED ERRORS
We cannot process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your printed stationery please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.
If your printed stationery does not match your approved proof, please contact us and we will reprint the affected pieces free of charge.
PRINTED COLOR VS SCREEN COLOR
We are unable to process refunds because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print.
If you are concerned about color, we highly recommend ordering a sample set. Please see more information about our sample sets in FAQs under ‘How do I know what I’ll be getting, can I be sent a sample?’
CANCELLING YOUR ORDER
After receiving a Digital Proof but before signing Approval to Print
All orders require signed proofs, we do not print any Goods without customer approval. There is a cancellation fee of 50% of your total order if you cancel your order after your proofs have been emailed but before we have your signed proof approval. This is because of the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for any reason (we definitely don’t think you will be), just let us know! Our designers are committed to providing a fantastic design and if there’s something you’re not loving, we will be happy to work with you until you’re satisfied.
After signing Approval to Print
Should you need to cancel or make a change after print approval has been given, please contact us ASAP. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs, as detailed in the previous section.
If your order is in the process of printing or has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.
SOCIAL MEDIA & COPYRIGHT POLICY
Love Punch Content may be used by peer blogs IF a direct link is created back to the original post or page on www.lovepunch.co.za AND we are given credit via “Love Punch” and/or “www.lovepunch.co.za”. (just ‘source’ is not sufficient)
Permission is granted to all Users to share content to social media platforms such as Pinterest, Facebook, Twitter etc provided full watermarks are intact and a link back to the original Content on www.lovepunch.co.za is provided.
The copying of posts or pages in their entirety is not permitted.
We may disclose your personal information if we are required by law to do so.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Republic of South Africa.